Student Support services

At BTI we have a range of support services that are here to help you through any issues that may arise. We are here to walk with you on your journey as a student and our aim is to make your study here as enjoyable and fruitful as possible. ​

Academic support
Accommodation difficulties
​Financial difficulties
International Students
Pastoral Care

ACADEMIC SUPPORT

Our academic support team is here to help with any issues from essay writing and referencing through to study skills and time management. Topics include: ​

​Topics could include:
Academic writing   
Bibliographies and referencing   
Computer materials
English for speakers of other languages
Essays   
Exams   
Note-taking
Numeracy

​
​Orientation information
Parts of speech
Punctuation   
Reading skills
Report writing
Referencing
Seminars
Spelling

​Spotting/correcting errors
Study skills
Student support
Technology
Tertiary life
Time management
Tutorials
Unbiased language

Please visit Learning Support Resources on btionline for information on referencing, academic writing, study skills and more. ​

​Concerns or complaints

If you have a concern or complaint about an individual student/group of students, staff or the Institute administration, then you are able to make a formal complaint to the SLT (Strategic Leadership Team) if you feel your concern has not been resolved through the usual channels.  Please first attempt to resolve at the level your concern has occurred – face to face with the student/student group/ educator, then to your Year Group Coordinator, then to the Head of School, and if that is not resolved satisfactorily, then follow this process.  Please thoroughly read and understand this policy before submitting your concern or complaint.

Student complaint policy : Click HERE 
Student complaint process: Click HERE